Terms & Conditions

Shipping

My order is late or did not arrive.

Check your confirmation email for a tracking number and contact the courier. If you can’t find a tracking number, send us an email at sales@mancan.co

I don’t live in North America. Can I still buy candles?

Yes. We can ship our products almost anywhere in the world, and orders will usually arrive in 1-2 weeks. Additional taxes and duties may apply to your international order.

Order Cancellations

I’d like to cancel my order.

You have thirty minutes to cancel your order via the link in your confirmation email or by sending an email to sales@mancan.co

The cancellation period has expired, but I still want to cancel.

Once your order has been packaged and shipped we are unable to cancel it.

Returns & Exchanges

I would like to return my order.

You are able to return products that are unopened (sealed) if purchased within North America in the last 30 days. All return shipping costs are the responsiblity of the customer. Contact us via email at sales@mancan.co and we will help facilitate the process.

How long does it take for returns to be processed?

Refunds are issued only once we receive the unopened (sealed) product in good condition at our warehouse. Your refund may take up to 7 days to show up on your credit or debit card statement.

I accidentally bought the wrong product and would like to exchange it.

We do not offer exchanges.

Incorrect or Damaged Goods

I receieved the wrong item.

Send us an email at sales@mancan.co with your order number and we will make sure you receive what you purchased.

My purchase arrived damaged.

Send a picture of the damage along with your order number to sales@mancan,co the same day your receive the item. and we will open an investigation with the courier.

Please note that we will only review cases involving extreme damage that render the product unusable. Small superficial damage will not be covered.